FREQUENTLY ASKED QUESTIONS

ORDER PROCESSING
How do I place an order?
Select items, choose sizes, and click “Add to Bag.” When ready, proceed to checkout to confirm your purchase. Review quantities before finalizing your order.

Payment Methods Accepted:

  • Visa
  • MasterCard
  • American Express
  • PayPal
    Promo codes cannot be applied retroactively.

Tax Charges:
Sales tax is collected only for California shipments, based on the destination’s combined state/local rates.

Order Confirmation:
You’ll receive an email confirmation after ordering. Allow 2 business days for processing. Check spam folders if not received within 1 hour.

Order Modifications:
Orders cannot be altered after submission as processing begins immediately.

Out-of-Stock Items:
You’ll be notified via email if items are unavailable, with automatic refunds issued to your original payment method.

RETURNS & EXCHANGES
Return Policy:

  • 30-day return window from purchase date
  • Items must be unworn/unwashed with tags attached
  • $8 restocking fee applies12

Exchange Policy:
Exchanges are only available for different sizes/colors of the same item. For new items, place a separate order and return the original.

Return Process:

  1. Repackage items securely with original packing slip
  2. Remove original shipping labels
  3. Ship using your preferred carrier with tracking

Defective Products:
Contact customer service within 1 year of purchase with order details and photos of defects. Exclusions apply for misuse or normal wear-and-tear.

SHIPPING
Order Status:
Track your order using the tracking number provided in your shipment confirmation email.

Shipping Methods:

  • Free ground shipping on orders over $100
  • Flat-rate shipping for orders under $100
  • Signature required for orders over $150 (optional waiver available)

International Shipping:
Currently ships only to US, Canada, and Mexico.

Special Deliveries:
APO/FPO and PO Box addresses ship via UPS SurePost with variable transit times.

Damaged Shipments:
Report damage immediately upon delivery for resolution.

GIFTING
Gift wrapping is currently unavailable.