POLICIES

SHIPPING POLICY

Shipping Rates:

  • Free UPS Ground Shipping on orders over $100
  • Flat rate shipping applies for orders under $100 via UPS or FedEx

Order Processing:

  • Orders received after 1:00 PM EST process next business day
  • Most orders ship within 2 business days
  • No weekend or holiday shipping
  • Tracking information provided via email upon shipment
  • Signature required for orders over $150 (can be waived upon request)
  • Currently shipping to US, Canada & Mexico only

Shipping Times:
Processing time (1-2 business days) not included in transit estimates:

  • Continental US: 2-5 business days
  • Canada/Mexico: 5-10 business days

Special Shipping:

  • APO/FPO/PO Boxes ship via UPS SurePost (unpredictable transit times)
  • Alaska/Hawaii/territories ship via UPS SurePost
  • Damaged shipments must be reported immediately

Order Tracking:
All customers receive shipment confirmation emails with tracking links. Please check spam folders if not received within 1 hour.

Gift Packaging:
Currently unavailable – we apologize for any inconvenience.

RETURN POLICY

General Terms:

  • 30-day return window from purchase date
  • Items must be:
    • Unused/unworn
    • In original condition
    • With all tags attached
    • In original packaging

Non-Returnable Items:

  • Intimate/sanitary products
  • Hazardous materials
  • Perishable goods
  • Gift cards
  • Digital products
  • Opened media (CDs/DVDs/etc.)

Return Process:

  1. Initiate return through our online portal
  2. Select refund method (exchange/store credit/original payment)
  3. Repackage items securely with original packing slip
  4. Ship using prepaid label ($12.50 fee) or your preferred carrier

Refund Timeline:

  • Processing begins upon warehouse receipt
  • Allow 2-3 business days for approval
  • Refunds issued to original payment method within 14 days
  • Return shipping costs non-refundable

TERMS OF SERVICE

General Provisions:
By using this website, you agree to:

  • Be at least 18 years old or have parental consent
  • Not use our services for illegal purposes
  • Not transmit harmful code or viruses
  • Accept all policy updates posted onsite

Account Terms:

  • Users responsible for maintaining credential security
  • We reserve right to terminate suspicious accounts
  • All content protected by intellectual property laws

Purchasing:

  • Prices subject to change without notice
  • Payment processed via secure third-party providers
  • Orders ship within 30 days unless otherwise specified
  • Risk of loss transfers upon carrier delivery

EU Consumers:

  • 14-day withdrawal right for distance contracts
  • Return shipping costs deducted from refunds
  • Special provisions apply for multiple-item orders

Limitation of Liability:
We’re not responsible for:

  • Inaccurate product representations
  • Delivery delays beyond our control
  • Third-party content linked from our site

Policy Updates:
Terms may be modified at any time. Continued use constitutes acceptance of changes.